On the Friday before Christmas, we had AT&T Uverse installed for tv, internet and phone. Why, after 5 + years of Comcast, did we change? First of all, customer service. IT SUCKS! A few months ago, we went in to pay our bill and inquired about what we could do to reduce our monthly bill. The lady behind the counter handed us a pamphlet and said: NEXT! Excuse me??? She brushed us off. We were just biding our time after that. When we went in to drop off all boxes and remotes after the AT&T install, low and behold, it was the SAME woman we went to. She was barely civil to us during the drop off. As we left, I said, Merry Christmas. Her reply? Yeah, you too. Excuse me? Did we or did we NOT, hear you wish the 2 previous customers to us a Merry Christmas BEFORE they did to you? CUSTOMER SERVICE... Yeah. Right. Bite me, COMCAST. We are done with you. Plus, we are getting MORE thru AT&T for LESS than what we were paying YOU!!! AND my husband has a faster connection for his work!
So, people, before you decide to use COMCAST for cable/net/phone, DON'T! They suck. Oh, and their dropped connection percentage was high. Every day we had dropped or seriously lessened connection rates. So far, everything is steady with AT&T.
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